FAQs
- What should the customer know about your pricing (e.g., discounts, fees)?
We offer 20% off for new customers first appointment, when they let us know they found us on Thumbtack.
- What is your typical process for working with a new customer?
We start by setting up a detailed profile with you that includes important notes about your dog and their specific needs. Once that’s complete, we’ll get your first appointment scheduled as soon as possible. During the visit, our groomers take time to meet you and your pup in person to start building trust and comfort. We’ll then gently introduce your dog to the grooming van and move through their first groom slowly, ensuring they feel safe and relaxed every step of the way.
- What education and/or training do you have that relates to your work?
All of our groomers are thoroughly trained in proper grooming techniques and all breed-specific haircut styles before ever working solo. In addition, every member of our team is Pet CPR and Safety Certified to ensure your dog’s well-being is always the top priority during every groom.