FAQs
- What should the customer know about your pricing (e.g., discounts, fees)?
We offer fair and competitive flat-rate pricing. We will provide an upfront cost to the customer before starting the job.
- What is your typical process for working with a new customer?
Our Process for New Customers 1. Initial Contact & Scheduling When a customer calls or books online, our office staff listens carefully to their needs, answers any questions, and schedules a convenient appointment. 2. On-Time Arrival Our technicians show up on time, in uniform, and with fully stocked vehicles, ready to diagnose the issue or provide an estimate. 3. Thorough Evaluation We inspect the system or plumbing issue carefully, explain the problem in plain language, and provide clear repair or replacement options. 4. Upfront Pricing Before any work begins, customers receive a transparent estimate with no hidden fees. 5. Professional Workmanship Our licensed technicians complete the job with attention to detail, using quality parts and following industry best practices. 6. Clean & Respectful Service We treat every home like our own—using drop cloths, cleaning up after the job, and ensuring minimal disruption. 7. Final Walkthrough Once the work is complete, we review everything with the customer, answer any questions, and make sure they’re 100% satisfied. 8. Follow-Up & Support We stand behind our work with warranties and are always available for ongoing service, maintenance, or future projects.
- What education and/or training do you have that relates to your work?
Licensed, Bonded & Insured Every technician at Fusion Plumbing & Air meets state licensing requirements, ensuring all plumbing and HVAC work is performed to code and with full accountability. Certified Technicians Our team carries professional certifications in plumbing and HVAC service, repair, and installation, including EPA certification for safe refrigerant handling. Manufacturer Training We stay current with the latest equipment through factory-authorized training from leading brands, so we know how to install and service today’s high-efficiency systems correctly. Ongoing Professional Development We invest in regular training on new technologies, local building codes, and best practices, so customers always receive the most up-to-date solutions. Years of Hands-On Experience Beyond classroom training, our technicians bring real-world expertise from years of solving plumbing and HVAC issues in Tucson homes and businesses.