FAQs
- What should the customer know about your pricing (e.g., discounts, fees)?
At OnSite Heat & Air, we believe in transparent, upfront pricing — no surprises, no hidden fees. Every estimate is customized to your home’s needs and discussed before any work begins. We also offer seasonal promotions, Lennox manufacturer rebates, and exclusive Cozy Club member discounts on maintenance, repairs, and new installations.
- What is your typical process for working with a new customer?
We start by listening — understanding your comfort goals, system history, and any concerns you have. From there, we provide a clear assessment and detailed recommendations. Whether you need a quick repair, full system replacement, or new construction installation, our process includes professional communication, clean workspaces, and quality follow-up to ensure 100% satisfaction.
- What education and/or training do you have that relates to your work?
Our technicians are licensed HVAC professionals with continuous training through Lennox Premier Dealer programs and state-certified continuing education courses. As a company, we stay current with energy efficiency standards, new technologies, and comfort solutions to ensure every job meets or exceeds code and customer expectations.