FAQs
- What should the customer know about your pricing (e.g., discounts, fees)?
All estimates are free. $59 Diagnostic--if any work is needed, that will go towards the work done.
- What is your typical process for working with a new customer?
Initial Call & Scheduling – We listen to your concerns, gather basic information about your system, and schedule a convenient appointment. On-Site Evaluation – A certified technician arrives on time, inspects the system, and explains the findings in plain language. Clear Options & Pricing – We provide upfront, transparent pricing along with recommendations so you can choose the solution that best fits your needs and budget. Expert Service – Whether it’s a repair, installation, or maintenance, we complete the work with precision and care, treating your home like our own. Follow-Up & Support – After the job, we check in to ensure everything is working properly and offer ongoing maintenance options to keep your system running efficiently. Our goal is to make the process easy, professional, and worry-free — from the first call to the final follow-up.
- What education and/or training do you have that relates to your work?
Our team at Service Star Heating & Air Conditioning is built on professional training, certifications, and years of hands-on experience in the HVAC industry. All of our technicians are EPA-certified and undergo continuous factory training to stay current with the latest heating and cooling technologies. We are licensed in California as HVAC contractors, and our technicians regularly complete advanced coursework in system diagnostics, installation best practices, and energy-efficiency standards. Beyond technical certifications, our focus on ongoing education means you’ll always have a technician at your home who is fully qualified, up-to-date, and committed to doing the job right the first time.