FAQs
- What should the customer know about your pricing (e.g., discounts, fees)?
Transparent Rates: Our prices are clear and upfront—no hidden fees. You’ll know the total cost before we begin. We’ll recommend the most cost-effective option for your needs. Discounts Available: We offer discounts for recurring services (e.g., weekly, bi-weekly, or monthly cleanings) and referrals. Supplies Included: All cleaning supplies and equipment are included in the price unless you request otherwise.
- What is your typical process for working with a new customer?
1.Initial Contact We start by learning about your needs. You can reach out by phone, text, or through our website—whatever’s easiest for you. 2.Estimate & Service Details We’ll ask a few quick questions about your space (size, number of rooms, type of service, etc.) and provide an estimate. For larger or customized jobs, we may offer an in-person or virtual walkthrough. 3.Scheduling Once you’re ready to book, we’ll find a time that works best for you. We offer flexible scheduling, including evenings and weekends. 4.Service Day Our professional cleaners arrive on time, fully equipped and ready to work. We follow a detailed checklist to ensure consistent, high-quality results. 5.Customer Satisfaction After the job, we welcome your feedback and make sure everything meets your expectations. If anything needs attention, we’ll come back and make it right.
- What education and/or training do you have that relates to your work?
Our team is trained in professional cleaning techniques, including: •Proper use of cleaning products and equipment (to ensure effective, safe, and damage-free cleaning) •Sanitization and disinfection standards (including CDC-recommended practices) •Specialty services such as deep cleaning, move-in/move-out, post-construction cleaning, and stain removal •Customer service training so every visit is professional, respectful, and detail-oriented