FAQs
- What should the customer know about your pricing (e.g., discounts, fees)?
Most calls range from $70 to $200, depending on the job. If I suspect a repair might take more than a few hours based on your description, I’ll always give you a heads-up. There’s a $70 diagnostic fee to cover scheduling, gas, and parking. I’ll come to your location, assess your computer issue(s), and if you choose not to proceed with repairs, the diagnostic fee is all you owe. I don’t charge any additional fees, including travel, unless you’re beyond a ~15-mile radius of North Hollywood or the service is outside regular business hours.
- What is your typical process for working with a new customer?
I typically reach out to customers first through Thumbtack’s chat system. After getting a brief description of your computer issue, if I believe I can help, I’ll follow up with a phone call. During the call, I’ll gather more details and provide an estimate of the costs. If you’re okay with the plan, we’ll schedule an onsite visit at a time that works best for you.
- What education and/or training do you have that relates to your work?
"I've been working as an 'IT Guy' since 2006. I started my career at small computer repair shops in the San Fernando Valley before moving into corporate IT, where I served as a Tech Support Agent in an internal IT department. Feeling ready for the next step, I founded my own IT company, leveraging my extensive experience to help my own customers.