FAQs
- What should the customer know about your pricing (e.g., discounts, fees)?
We believe in complete transparency, which is why we provide a detailed, upfront quote for every project. This ensures you know exactly what to expect before we begin any work. Our pricing is based on the specific services and materials needed to ensure your home is restored to, or even better than, its original condition. We always aim to provide fair, competitive pricing for the high-quality, professional work we deliver.
- What is your typical process for working with a new customer?
Initial Consultation: We'll start with a detailed discussion to understand your needs and the specific issue at hand. Assessment & Quote: We'll visit your home to assess the problem, answer any questions, and provide a comprehensive, transparent quote. The Work: Once you approve the quote, our certified and equipped team will arrive on time to perform the work, maintaining a clean and professional workspace. Final Walk-Through: We don't consider the job done until you are 100% satisfied. We'll walk you through the completed project to ensure everything meets your expectations.
- What education and/or training do you have that relates to your work?
Our team has over 10 years of experience in the industry, and every single one of our staff members is properly certified and equipped to handle the work. We stay up-to-date with the latest techniques and safety protocols to ensure we provide the highest quality service. We are committed to continuous training so that we can make your home even better than it was before the problem occurred.