FAQs
- What should the customer know about your pricing (e.g., discounts, fees)?
We believe in straightforward, competitive pricing every day — not gimmicky markups and “sales.” If you find the same material for less, we’ll price match (and often beat it). For larger projects and installs, we can work with you on overall discounts. We’re not the cheapest company around, but that’s intentional: we focus on quality products, professional installation, and back it all with our lifetime warranty.
- What is your typical process for working with a new customer?
We start with a free consultation to understand your needs, style, and budget. From there, we provide clear pricing and material options — no surprises or hidden fees. Once you decide on a product, we schedule measurement and delivery/installation at times that work best for you. Throughout the process, our team keeps you updated, answers questions promptly, and ensures the project runs smoothly from start to finish. Every install is backed by our lifetime warranty, so you can have peace of mind long after the job is done.
- What education and/or training do you have that relates to your work?
US Hardwood & Carpet has been serving the Bay Area for over 17 years. We hold a professional C-15 Flooring and Floor Covering Contractor License (#1065023) in California, which certifies our expertise and commitment to quality standards. Our team is trained directly by leading flooring manufacturers, giving us up-to-date knowledge on installation techniques, product warranties, and the latest material innovations. Beyond certifications, we bring years of hands-on experience with hardwood, carpet, vinyl, and tile — from residential remodels to commercial projects. Every installer we work with is skilled, licensed, and dedicated to craftsmanship. This mix of professional licensing, manufacturer training, and decades of industry experience — backed by our lifetime installation warranty — means customers can feel confident they’re getting professional results every time.