FAQs
- What should the customer know about your pricing (e.g., discounts, fees)?
Our pricing structure is primarily developed with several factors in mind: - Square Footage - Deep Cleaning - Recurring Cleaning - Move-In/Move-Out Cleaning Square Footage: In all service types, we necessarily take into account Square Footage (sq ft) of the residence. Thumbtack does not provide a means by which to provide that info when a customer is searching for a professional, so we gather that info when we reach out to our potential customers and are then able to calculate a firm, final quote. For example, a 3 bed/bath for a 2000 sq ft home is different from a 3 bed/bath for a 4000 sq ft home. Deep Cleaning: All Deep Cleanings are performed at a per-hour rate. We've found this to be the best way to ensure you get the most out of your investment. In this way, you can avoid any "surprise charges" that come with other companies' flat rates. As an example, other companies do not include blinds and inside windows in their 'flat-rate' quotes. A Deep Cleaning is a more rigorous cleaning than a maintenance Recurring Cleaning, employing a top-to-bottom cleaning approach: "Inch by Inch". As a Just Once cleaning, you'll find our rates very competitive. But our best value is found in Recurring Cleaning, with discounts applied according to increasing frequency (e.g. Monthly, Bi-Weekly, Weekly). Listed below are some of the tasks performed on a Deep Cleaning in addition to the standard cleaning: ceiling fan baseboards behind doors blinds windows vents fixtures Recurring Cleaning: If a customer is transitioning from a different service provider, or if it has been 2 months from their last professional cleaning, a Deep Cleaning will be required on our first cleaning visit. This establishes the baseline for our recurring visits, in which we maintain the level of clean that comes with a Deep Cleaning. Many of the items cleaned during a Deep Cleaning are rotated on alternating recurring visits to ensure upkeep of the standard of clean we present on our initial cleaning. Discounts are applied to more frequent cleanings. Move-In/Move-Out Cleaning: As with a Deep Cleaning, Move-In/Move-Out Cleanings are performed at a per-hour rate. This intense cleaning is performed in order to prepare a residence for new tenants or owners. Our extensive service to homeowners and realtors has shown us that a thoroughly cleaned home presents the best opportunity for its optimum market value, and Inch By Inch brings the experience to convert your investment into that higher market value.
- What is your typical process for working with a new customer?
Our first Cleaning is booked within few days after you hire us. Usually two Professionals are sent to your home for services. Occasionally, we will send more depending on the circumstance; i.e. very large homes, etc. Pets on Cleaning day... We all care for our four legged friends like family, but unexpected visitors in your home can frighten your pets. Please make arrangements for your pet to be cared for outside of your home on the day of your cleaning or secure animals in a crate or room of your home. This is to ensure the safety of our cleaners and your furry friends. Please also let our office know if there will be any animals in your home on the day of cleaning. Our professionals come fully prepared with all the necessary tools & supplies to make your home sparkle and shine. However, if you prefer to have specific brands or tool used, please notate this information when booking cleaning. As hard as we try, sometimes accidents are unavoidable. Our company is fully Bonded Licensed and Insured so that you can feel safe knowing youre covered in the case of an accident. We ask that if you have any heirlooms, keepsakes, or valuables that you prefer for our teams not to handle or clean, to please place these items in a safe location or behind a closed door. You can also leave special instructions for us while booking. Cancellation Policy, we understand that things come up, and sometimes you need to cancel or reschedule your appointment, and thats no problem! We simply ask that you give us notice by 4:00 p.m. the day prior to your appointment. If for some reason the team is unable to service your home as scheduled due to a same-day cancellation, no-show, or lock-out, you will be assessed a $50 fee. We do apologize in advance for any inconvenience this causes, but our teams reserve their time especially for you and the cleaning of your home. We greatly appreciate your cooperation and understanding. Should I tip? Showing your team gratitude for a job well done is encouraged and most certainly appreciated, but not required. Please be assured you will receive the same level of service each visit whether you choose to tip or not.
- What advice would you give a customer looking to hire a provider in your area of work?
My advise would be to know the differences between hiring an individual, and hiring a bonded, insured cleaning service. The biggest differences come down to liability, and management. When you hire an individual, you are accepting all the responsibility for taxes, insurance, and liability. When breakage or a fall occurs, when there is an issue in quality or a difference of opinion about how something should be cleaned, or arranged (or not arranged!) YOU are the manager. And when the individual is done cleaning homes, or moves on to her next venture, you are left starting your search for a cleaner over again. Inch by Inch Cleaning is insured and bonded, we take care of breakage in your home on the off chance that it occurs. We interview and background check our employees. We train, direct and manage our cleaning staff. If there are ever any problems, give us a call and we will take care of it. If the staff member who cleans your home is ever sick or moves on to another job, we will make arrangements to have someone clean in their place or the very next day so you don't have an interruption in service.