FAQs
- What should the customer know about your pricing (e.g., discounts, fees)?
No Surprise Bills - You know the exact cost upfront before any work begins, with no hidden fees or hourly charges that can spiral out of control. Budget-Friendly Planning - Flat rates let you plan your expenses without worrying about how long a job might take or unexpected complications adding to the bill. Fair & Transparent - Whether a repair takes 30 minutes or 3 hours, you pay the same fair price. No rushing through jobs or dragging them out for profit. Includes Everything - Our flat rate covers labor, basic materials, cleanup, and warranty - one price for complete service. Competitive Value - You often save money compared to hourly rates, especially on complex jobs that might take longer with less experienced plumbers. No Time Pressure - Our plumbers can work thoroughly without customers watching the clock, ensuring quality repairs that last. Easy Comparison Shopping - You can easily compare our prices with other companies since you know exactly what you'll pay. Protects Against Markup - No inflated hourly rates during emergencies, weekends, or holidays - the flat rate stays the same.
- What is your typical process for working with a new customer?
Here's a typical customer service process for 100 Plumbing Connecticut: Initial Contact Phone/Online Booking: Customer calls our 24/7 line or schedules online Quick Assessment: We gather basic information about the plumbing issue Appointment Scheduling: Same-day or next-day appointments when possible Pre-Service Communication Confirmation Call: We confirm appointment time and provide arrival window Technician Introduction: Customer receives name and photo of assigned plumber Preparation Tips: We advise what to expect and any prep needed On-Site Service Professional Arrival: Uniformed, ID-badged technician arrives on time Initial Inspection: Thorough assessment of the problem using our diagnostic equipment Upfront Pricing: Clear explanation and written estimate before any work begins Customer Approval: No work starts without your explicit approval During the Work Real-Time Updates: We explain what we're doing and why Workspace Protection: Floor coverings and cleanup as we go Quality Checks: Multiple inspections throughout the process Completion & Follow-Up Final Walkthrough: We test everything and explain the work completed Payment Processing: Convenient payment options accepted Warranty Explanation: Clear details on our service guarantees Follow-Up Call: We check in within 24-48 hours to ensure satisfaction Ongoing Support Maintenance Reminders: Optional service scheduling for preventive care Emergency Access: Priority response for existing customers Documentation: Digital records of all work for easy reference This process ensures transparency, quality, and customer satisfaction at every step.
- What education and/or training do you have that relates to your work?
Here's the training and education program for 100 Plumbing Connecticut team members: Initial Certification Requirements Licensed Master Plumbers: All lead technicians hold Connecticut state plumbing licenses Apprenticeship Programs: New hires complete 4-year apprenticeships under master supervision Background Screening: Comprehensive background checks and drug testing for all employees Insurance & Bonding: All technicians are fully insured and bonded Technical Training Continuing Education: Minimum 20 hours annual training to maintain state licensing Modern Technology: Hands-on training with video inspection equipment, hydro-jetting, and trenchless repair Code Updates: Regular updates on Connecticut plumbing codes and regulations Manufacturer Certifications: Factory training on major brands like Kohler, American Standard, and Rheem Customer Service Excellence Communication Skills: Training on explaining technical issues in simple terms Professional Etiquette: Home service protocols, cleanliness standards, and respect for customer property Problem-Solving: Techniques for diagnosing complex issues efficiently Conflict Resolution: De-escalation and customer satisfaction strategies Safety & Standards OSHA Compliance: Workplace safety training and hazard recognition Emergency Procedures: Protocols for gas leaks, water damage, and health hazards Quality Control: Inspection standards and workmanship verification Environmental Awareness: Proper disposal and eco-friendly practices Ongoing Development Mentorship Programs: Pairing experienced technicians with newer team members Skills Assessments: Regular evaluations and additional training as needed Industry Conferences: Attendance at plumbing trade shows and educational seminars Cross-Training: Exposure to specialized areas like commercial systems and green technology This comprehensive training ensures our team delivers expert service while maintaining the highest standards of professionalism and safety.