FAQs
- What should the customer know about your pricing (e.g., discounts, fees)?
At Vanguard Plumbing Solutions, we use upfront flat-rate pricing—you’ll always know the total investment before any work begins. There are no hidden fees or surprise charges. Our pricing reflects the quality of materials, skilled labor, and long-term reliability of our work. We occasionally offer seasonal promotions and membership discounts through our Plumbing Peace of Mind Club, which includes preferred pricing, expedited booking times, member only promotions, and more.
- What is your typical process for working with a new customer?
When a new customer contacts Vanguard Plumbing Solutions, we start by listening carefully to your concerns and gathering details about the difficulty or project. Next, we schedule a convenient visit and send a licensed and background checked plumber to your home to assess the situation. After diagnosing the problem, we provide clear, upfront proposals with options before any work begins. Once approved, we complete the job efficiently and to the highest standard. Afterward, we follow up to ensure everything is working properly and that you’re satisfied with the service.
- What education and/or training do you have that relates to your work?
Our team at Vanguard Plumbing Solutions is led by licensed master and journeyman plumbers with years of hands-on experience in both residential and commercial systems. We complete ongoing technical and safety training, stay current with state plumbing codes, and regularly invest in advanced diagnostic and installation technologies. In addition, our technicians train through industry-leading programs, ensuring we provide the highest level of professionalism, efficiency, and customer care on every job.