FAQs
- What should the customer know about your pricing (e.g., discounts, fees)?
At Wallaby Windows, we believe in transparent pricing to ensure our customers know exactly what to expect. Our pricing is based on several factors including the type of windows, size, materials, and any additional services you may require. We also provide a quote quickly on-site, at no charge. We offer competitive rates and strive to provide the best value for your investment. We are currently offering a 10% discount off all services. Our pricing includes all necessary materials, labor, and any associated fees, so you won't encounter any surprises. We're committed to honesty and fairness in all aspects of our service. For a detailed quote, please don't hesitate to contact us directly. We're here to answer any questions and provide you with the information you need to make an informed decision.
- What is your typical process for working with a new customer?
We strive to make the window and door installation process as smooth and hassle-free as possible for our customers. Here's our typical process: Initial Consultation: We begin by scheduling an initial consultation at a time convenient for you. During this meeting, we'll discuss your window needs, preferences, and budget. We will measure and gather all details needed to provide an accurate quote, which we will provide on-site and at no charge. Scheduling: Once the proposal is approved, we'll work with you to schedule the installation at a time that suits your schedule. We strive to be flexible and accommodating to ensure minimal disruption to your daily routine. Installation: Our experienced team will arrive on the scheduled date to begin the installation process. We'll handle everything from removing old windows or doors to installing new ones with precision and care. Throughout the installation, we'll maintain a clean and organized work area. Final Inspection: Once the installation is complete, we'll conduct a final inspection to ensure everything meets our high standards of quality and craftsmanship. We'll also walk you through the finished work, addressing any final questions or concerns you may have. Follow-Up: Our commitment to customer satisfaction doesn't end with the installation. We'll follow up with you after the project is complete to ensure you're happy with the results. If you have any feedback or additional questions, we're always here to help. We offer expansive warranties, including lifetime and two-year installation. We believe in open communication and collaboration every step of the way, ensuring you have a positive experience from start to finish. If you're ready to enhance your home with new windows and/or doors, we're here to make it happen.
- What education and/or training do you have that relates to your work?
We pride ourselves on the expertise and professionalism of our team. Each member of our staff undergoes rigorous training and possesses relevant education and experience in the window and door industry. Our team includes individuals with a diverse range of qualifications, including: Industry Experience: Many of our team members have years of hands-on experience in the window installation and replacement industry. They have honed their skills through years of practical work, allowing them to tackle even the most complex projects with confidence. Certifications: Our team members hold certifications from reputable industry organizations, demonstrating their proficiency and commitment to excellence. These certifications cover various aspects of window installation, ensuring that we adhere to industry best practices and standards. Continuing Education: We understand the importance of staying up-to-date with the latest advancements and techniques in the field. That's why we regularly participate in continuing education programs and workshops to expand our knowledge and skills. Manufacturer Training: We maintain partnerships with leading window manufacturers, allowing us access to specialized training programs and resources. This ensures that we are well-versed in the latest products and installation methods, providing our customers with cutting-edge solutions. Safety Training: Safety is our top priority on every job site. Our team members undergo thorough safety training to prevent accidents and ensure a secure working environment for everyone involved. Rest assured, when you choose Wallaby Windows, you're choosing a team of skilled professionals dedicated to delivering exceptional results. We're committed to exceeding your expectations and providing you with the highest level of service possible.