FAQs
- What should the customer know about your pricing (e.g., discounts, fees)?
Our Services: • Regular Cleaning: Weekly, bi-weekly, or monthly cleaning services to maintain a tidy home. • Deep Cleaning: Thorough cleaning of hard-to-reach areas and neglected surfaces. • Move-In/Move-Out Cleaning: Comprehensive cleaning services for transitioning between homes. • Custom Cleaning Packages: Tailored cleaning plans to meet your specific needs.
- What is your typical process for working with a new customer?
**1. Initial Contact & Inquiry:** * **First Impressions Matter:** Whether it's a phone call, email, or online form, be professional, friendly, and responsive. * **Gather Key Information:** Find out the type of cleaning (residential, commercial, specific needs like deep cleaning or move-out cleaning), size of the space, frequency needed, and preferred schedule. * **Set a Time for an On-Site Assessment:** This is crucial for accurate pricing and understanding the scope of work. **2. On-Site Assessment:** * **Be Punctual and Prepared:** Arrive on time with necessary tools (measuring tape, notepad, camera if needed for documentation). * **Thorough Walk-Through:** Inspect the space with the customer, noting any special requests or areas of concern (delicate surfaces, pet stains, etc.). * **Answer Questions Clearly:** Address any concerns about your cleaning methods, products used, and team's experience. **3. Pricing & Service Agreement:** * **Provide a Detailed Quote:** Clearly outline the services included, frequency, and total cost. Be transparent about any potential extra charges (e.g., for excessive clutter or heavily soiled areas). * **Discuss Your Service Agreement:** Cover important aspects like payment terms, cancellation policy, liability coverage, and guarantees. * **Obtain Customer Signature:** Ensure both parties have a signed copy of the agreement. **4. Scheduling & Service Delivery:** * **Confirm Appointment:** Send reminders before the cleaning appointment (via email or text). * **Introduce the Team:** If you have a team, introduce them to the customer upon arrival. * **Deliver Quality Service:** Ensure your team follows the agreed-upon scope of work and maintains a professional demeanor. **5. Follow-Up & Relationship Building:** * **Quality Check:** After the first cleaning, follow up with the customer to ensure they are satisfied. * **Address Concerns Promptly:** If there are any issues, take steps to resolve them quickly and professionally. * **Request Feedback:** Encourage customers to provide feedback to help you improve your services. * **Maintain Communication:** Stay in touch with regular updates, promotions, or seasonal cleaning reminders.
- What education and/or training do you have that relates to your work?
4 year Bachelor of Science degree