FAQs
- What should the customer know about your pricing (e.g., discounts, fees)?
I know what ethical pricing is. I’ve learned that the majority of my competition these days have no issues whatsoever on ripping people off. It’s something I’ve never done, and never will do.
- What is your typical process for working with a new customer?
Communication is key, and the first step would be to set up a free diagnosis to find out what the issue is and what we need to do to fix it. Turnaround time is generally one day, and if parts are available, a quote can be provided via email or text, then the repair can be completed either same day or next day.
- What education and/or training do you have that relates to your work?
I’ve trained over 12 people so far in my industry on how to repair equipment. Also, my repair technician Jim has been in the industry for over 40 years. He knows absolutely everything.