FAQs
- What should the customer know about your pricing (e.g., discounts, fees)?
My pricing is always transparent — no hidden fees. I charge a fair diagnostic fee that goes toward the repair if you decide to move forward. I also offer competitive rates, and repeat customers or multiple appliances may qualify for a discount.
- What is your typical process for working with a new customer?
I start with a clear diagnosis of the issue, explain the problem in simple terms, and provide an upfront estimate. Once approved, I complete the repair efficiently, test everything before leaving, and share maintenance tips to help avoid future issues.
- What education and/or training do you have that relates to your work?
I have over 18 years of hands-on experience repairing refrigerators, washers, dryers, ovens, and dishwashers. I stay up to date on the latest appliance technologies, including inverter boards and modern refrigeration systems like R600a.