FAQs
- What should the customer know about your pricing (e.g., discounts, fees)?
Our pricing is always honest and upfront. We don’t believe in hidden fees or surprise charges. The quote we provide includes the movers, truck, protective pads, shrink wrap, and basic equipment needed for your move. ✅ No Hidden Fees – No extra charges for stairs, long carries, or basic supplies. ✅ Discounts Available – We offer special rates for repeat customers, seniors, and military. We’ll review all costs with you before the move begins so you know exactly what to expect.
- What is your typical process for working with a new customer?
Our goal is to make your move as smooth and stress-free as possible. When you contact us, we start by gathering the key details your moving date, the size of your home, and the pickup and drop-off locations. Based on that, we provide a clear, upfront quote with no hidden fees. Once you’re booked, we’ll confirm all the details, walk you through what to expect, and answer any questions. On moving day, our team arrives on time, with all the necessary equipment and protective materials. We carefully load, transport, and unload your belongings, making sure everything is handled with care. After the move, we do a final walkthrough with you to ensure everything is exactly where you want it.
- What education and/or training do you have that relates to your work?
Our team has years of hands-on moving experience and has completed training in proper packing, lifting, and transporting techniques to ensure your belongings are handled safely. Each crew member is trained in furniture protection, disassembly/reassembly, and efficient loading to maximize truck space and minimize risk. We’re also fully licensed and insured, so you can feel confident that your move will be completed with professionalism and care.