FAQs
- What should the customer know about your pricing (e.g., discounts, fees)?
1. Q: How are your roofing services priced? A: Every roof is different — we don’t have set prices. We offer a free inspection where we assess your roof, take measurements, and then provide a customized estimate based on your home’s specific needs. 2. Q: Do you offer any discounts or special pricing? A: Yes! We’re proud to offer discounts to senior citizens and military veterans as a small way to give back to those who’ve given so much. 3. Q: Are there any hidden fees in your estimates? A: No — our estimates are straightforward and honest. After your free inspection, we’ll explain everything included in the quote so you know exactly what to expect.
- What is your typical process for working with a new customer?
1. Q: What happens during a first visit? A: We’ll schedule a free, no-obligation inspection where our team will check the roof or gutters, take measurements, and identify any issues. 2. Q: How do I get my estimate? A: After the inspection, we’ll provide a detailed estimate based on what we find. We’ll explain the suggested services, shingle options, and warranty details. 3. Q: Do you offer financing or insurance assistance? A: Yes — we work with all insurance companies and offer financing options to make your roofing project more affordable and stress-free.
- What education and/or training do you have that relates to your work?
1. Q: Are your roofers certified or trained? A: Our team is made up of experienced, trained professionals who follow strict industry standards and safety practices to ensure top-quality results. 2. Q: Do you stay up to date on roofing trends and products? A: Absolutely — we continuously train and stay current on the latest roofing materials, installation techniques, and safety regulations to better serve our customers. 3. Q: Are your products under warranty? A: Yes — all of our roofing and gutter products come with warranties, offering you extra peace of mind after the job is complete.