FAQs
- What should the customer know about your pricing (e.g., discounts, fees)?
Our pricing is transparent and straightforward — no hidden fees, ever. We charge a flat diagnostic fee (waived if you proceed with the repair or installation). We also offer seasonal discounts and flexible financing options, including 0% interest for qualified customers. With us, you always know the total upfront before we start any work.
- What is your typical process for working with a new customer?
We make the process simple and stress-free: • Initial Contact: We listen to your needs and discuss your project. • Scheduling: Convenient same-day or next-day appointments are often available. • Diagnosis & Estimate: Our certified technician explains the issue and provides a clear, upfront quote. • Work: Once approved, we complete installation or repair efficiently and professionally. • Follow-Up: After the job, we’re available 24/7 for support and warranty service. Your comfort and satisfaction are always our top priority.
- What education and/or training do you have that relates to your work?
Our team is licensed, insured, and EPA certified. We are also NATE certified, OSHA trained for safety, and continuously trained on the latest HVAC technologies. With thousands of installations completed and 15+ years in the industry, we stay up to date with best practices to ensure reliable, energy-efficient, and safe solutions for your home or business.