FAQs
- What should the customer know about your pricing (e.g., discounts, fees)?
We have the best price in the market. There are no hidden fees; you will know every small detail of the quote, and everything is itemized in the invoice. Our quotes, however, do not include moving services.
- What is your typical process for working with a new customer?
Service Policies 1. Rescheduling & Cancellations • Please provide a 24-hour notice. Late changes or cancellations will incur a $50 fee. 2. Unboxing & Liability • Do not open boxes before the appointment. If boxes are opened, FixTman cannot accept liability for missing or damaged parts. • Full invoice payment remains due until replacement parts are supplied. 3. Moving & Haul-Away • We do not move or haul items. Please place items in their final room before the technician arrives. 4. 30-Day Workmanship Warranty • Covers repair or re-assembly if issues arise due to FixTman’s workmanship. • Excludes manufacturer defects, weak walls/floors, misuse, or relocation after installation. • Warranty applies only if FixTman is allowed to return and attempt repair. Refusal voids coverage. • Liability is limited to the service fee paid; product replacement or consequential damages are excluded. 5. No Refund Policy • Service fees are non-refundable once work has started. • Our warranty covers repair or re-assembly, but refunds and full product replacement are not offered under any circumstances. 6. Payment Policy • A 20% deposit is required before service. • Do not pay the technician directly. All payments are processed securely through FixTman. • Full payment is due upon service completion.
- What education and/or training do you have that relates to your work?
All of our technicians have standard background checks; they are professional, skilled, efficient, and respectful. They wear masks, gloves, and shoe covers, and they have been briefed to keep their physical distance in accordance with Covid-19 protocols.