FAQs
- What should the customer know about your pricing (e.g., discounts, fees)?
We offer straightforward, upfront pricing. For deep cleaning, move-in/move-out cleaning, or post-construction projects, prices are based on the size and condition of the home (number of bedrooms/bathrooms, square footage, and any special requests). If carpets also need cleaning, we can include that as part of the job for a complete, whole-house service. If anything needs extra attention — like heavy stains, pet odor treatment, or extra-deep scrubbing — we’ll always discuss it with you first. The final quote is always confirmed up front after discussing details or reviewing photos, so there are never any surprises.
- What is your typical process for working with a new customer?
With new customers, we keep it simple. Most details are discussed upfront through messages and photos, so you’ll always know the price before we arrive. On the day of service, we confirm the plan and get started right away. For deep or move-in/move-out cleanings, we bring all supplies and cover the entire home — kitchens, bathrooms, floors, baseboards, windows, and more. If carpets need attention, we can include steam cleaning for a complete, whole-house service. Before we leave, we do a final walk-through with you to make sure everything feels fresh, clean, and ready to go.
- What education and/or training do you have that relates to your work?
We bring years of hands-on experience in the cleaning industry — both here in the U.S. and back in our home country, where we also ran a cleaning business. That background taught us how to handle all types of cleaning challenges, from carpets and upholstery to full deep cleanings and move-in/move-out projects. Now, we combine that experience with professional equipment and safe, eco-friendly products to give our neighbors in Illinois the same reliable service we’ve always been proud to provide — whether it’s a deep house cleaning, post-construction cleanup, or carpet care as part of a larger project.