FAQs
- What should the customer know about your pricing (e.g., discounts, fees)?
At Comfort Services Heating & Air Conditioning, we believe in upfront, honest pricing—with no hidden fees or surprise charges. Here’s what you can expect: ✅ Flat-Rate Pricing – You’ll know the cost before we start the work. 🏷️ Special Discounts – We offer seasonal promotions and occasional discounts for seniors, military, and Comfort Club members. 🔧 No Weekend or After-Hours Fees – Same great service, same price—even after hours. 💼 Transparent Estimates – Every quote includes labor, parts, and warranty info. 📋 Free Estimates – For new equipment installations or full system replacements. 📦 Bundle Packages – Ask about bundled services like furnace + A/C tune-ups for additional savings. 💳 Financing Options Available – We offer flexible financing plans with approved credit.
- What is your typical process for working with a new customer?
At Comfort Services Heating & Air Conditioning, we make the process easy, transparent, and stress-free from start to finish. 1. Initial Contact & Scheduling Whether you call us, message online, or are referred by a neighbor, our office team quickly gathers your basic information and schedules your service or consultation at a convenient time. 2. On-Site Assessment A trained technician or Comfort Consultant arrives on time, reviews your HVAC system, listens to your concerns, and performs a full system evaluation—whether it’s for maintenance, repair, or a new installation. 3. Clear Options & Pricing We walk you through our findings and provide clear service or installation options—along with flat-rate pricing, available discounts, and financing if needed. 4. Quality Work, Done Right Once approved, our licensed techs get to work using high-quality parts and equipment. We respect your home, clean up after ourselves, and test all work before leaving. 5. Follow-Up & Support You’ll get a summary of the work completed, warranty info, and tips to keep your system running efficiently. Our team is always just a call away for questions or future service.
- What education and/or training do you have that relates to your work?
At Comfort Services Heating & Air Conditioning, our team brings a strong background of both formal education and hands-on training in the HVAC industry. Here's what sets us apart: Industry Certifications & Licenses EPA 608 Certified Technicians (Environmental Protection Agency) NATE-Certified (North American Technician Excellence), where applicable Licensed and insured in the state of Illinois for HVAC work Ongoing safety and compliance training