FAQs
- What should the customer know about your pricing (e.g., discounts, fees)?
Our pricing is clear, upfront, and franchise-quality professional. We don’t surprise customers with hidden fees. We also offer membership discounts that extend warranties and save money on future repairs. Credit card payments have a small processing fee, but cash and check payments are fee-free.
- What is your typical process for working with a new customer?
First, we listen carefully to your concerns and inspect the system. Then we provide tiered options so you can choose what fits your budget and long-term goals — whether that’s a basic fix, a standard repair, or a premium replacement with extended warranty. Once approved, we complete the job efficiently, clean the work area, and follow up to make sure you’re satisfied.
- What education and/or training do you have that relates to your work?
I have years of hands-on plumbing and drain service training, backed by manufacturer certifications on equipment like water heaters, filtration systems, and drain cleaning machines. I continually stay updated on new codes, materials, and installation practices to make sure customers get safe, efficient, and up-to-date solutions.