FAQs
- What should the customer know about your pricing (e.g., discounts, fees)?
At D Black Lux Limo LLC, we provide flat-rate pricing with no hidden fees. Our fares are transparent and include tolls and taxes. We occasionally offer promotions for repeat customers and corporate accounts. Peak-hour or long-distance trips may have surcharges, which are always communicated upfront.
- What is your typical process for working with a new customer?
We start by confirming your trip details, including date, time, pickup, and drop-off. Once confirmed, we provide a transparent quote and help you select the best vehicle for your needs. After booking, we stay in touch with updates and ensure a professional chauffeur is on time, ready to provide a smooth and safe ride.
- What education and/or training do you have that relates to your work?
Our chauffeurs are fully licensed, insured, and trained in professional driving, safety protocols, and customer service. We keep up with local and airport regulations, defensive driving techniques, and luxury service standards to ensure every ride meets the highest expectations.