FAQs
- What should the customer know about your pricing (e.g., discounts, fees)?
At The Best Tree Service, we believe in honest, transparent pricing with no hidden fees. Every job is different, so we provide free, no-obligation estimates based on the scope, size, and complexity of the work. Here’s what you should know about our pricing: ✅ New customers receive 30% off their first service — a great way to experience our work at a reduced cost. 💰 No surprise charges — all costs are clearly explained before work begins. 🧾 We offer competitive, fair rates without sacrificing quality or safety. 🧠 We’ll guide you on the most cost-effective options to suit your budget and tree care needs. 🛻 In some cases, travel or emergency service fees may apply, but we’ll always inform you upfront. We aim to make professional tree care accessible and affordable for homeowners and businesses throughout Maryland.
- What is your typical process for working with a new customer?
At The Best Tree Service, we make the process simple, stress-free, and personalized for every new customer. Here’s what you can expect: Initial Contact – Reach out via phone, email, or online form. We’ll respond promptly to discuss your needs and schedule a convenient time for a visit. Free On-Site Estimate – One of our experienced team members will assess your trees, explain your options, and provide a clear, detailed quote with no obligation. Scheduling the Service – Once you approve the estimate, we’ll schedule the job at a time that works best for you — often within a few days. Professional Tree Work – Our licensed and insured crew arrives on time, completes the work safely and efficiently, and cleans up thoroughly before leaving. Customer Satisfaction Check-In – We follow up to ensure you’re happy with the service and to answer any questions you may have. We take pride in offering friendly service, expert care, and dependable results — from the first call to the final clean-up.
- What education and/or training do you have that relates to your work?
At The Best Tree Service, our team is made up of highly trained professionals with years of hands-on experience in the tree care industry. Our crew members undergo: 🌳 Extensive on-the-job training in proper tree cutting, climbing, rigging, and safety techniques. 🪓 Ongoing education in tree biology, disease identification, and pruning best practices to ensure the health and longevity of your trees. 🧯 Certified safety training including OSHA compliance, use of protective gear, and safe equipment handling. 🪜 Specialized training in storm damage response and emergency tree removal. In addition to practical training, we stay up to date with industry standards and techniques to deliver safe, efficient, and expert-level service every time.