FAQs
- What should the customer know about your pricing (e.g., discounts, fees)?
We focus on quality and quality takes time. This means we may not be the cheapest bid. Since we offer upholstery, as well as furniture repair and restoration, we can save you time and effort providing expert-level craftsmanship across all three fields. For upholstery, you can either source your fabric through us, or bring us the fabric you'd like us to use, so long as it is suitable for the project. We quote upholstery projects with fabric as an additional charge to the project. We offer delivery and pickup services if you are unable to bring in the piece to be worked on. The fee for pickup and delivery depends on the distance and difficulty moving the piece(s) in and out of the home. We require a 50% deposit to begin work on the project. Fabric should be paid for upon order. The remaining balance is collected upon project completion - at pickup or prior to delivery.
- What is your typical process for working with a new customer?
We request customers to fill out the form on our website. The form will ask a handful of questions and to upload a few pictures of the project. We will then have a phone conversation for any additional questions that need answered, or we may need to see the pieces in person if there are things we cannot from the photos.
- What education and/or training do you have that relates to your work?
Our team has decades of experience and hundreds, if not thousands of projects under our belt. Our search engine listing shows nearly 100 five-star reviews from customers and a 5.0 rating.