FAQs
- What should the customer know about your pricing (e.g., discounts, fees)?
Policies & Fees to Know Cancellations made within 24 hours of your scheduled service will incur a 50% cancellation fee Last-minute bookings (under 3 hours’ notice) may have a 15% surcharge Extra dog fees apply for multi-dog households New clients are required to complete a free consultation before booking services A signed service agreement is required before scheduling
- What is your typical process for working with a new customer?
When I first connect with a new client on Thumbtack, I like to start by scheduling a free consultation. This gives me a chance to meet the pet and their family, get to know their routine, and go over important details for drop-ins or overnight stays. After that, I send a welcome email through Time to Pet, which allows pet parents to create their pet's profile, schedule services, communicate with me directly, and view their invoices—all in one convenient place. Before any services officially begin, I do require a service agreement to be reviewed and signed. Once that’s completed, we’re all set and ready to get started with care!
- What education and/or training do you have that relates to your work?
I’m NAPPS certified (National Association of Professional Pet Sitters), which covers pet first aid, emergency preparedness, and professional standards of care. I'm also currently working through FetchFind courses to deepen my training in dog health and behavior.