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The Family I.T. Guy

84

hires

84

hires

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Industry
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About
My focus is helping you, a family member, or a friend find solutions to your personal or small business technology problems. I've been around tech for more than I care to really think about, with 20+ of those years being an I.T. professional in many different roles, from software and application development to customer support and device management. My favorite role though is helping someone solve a technical issue or discover some new features of an application or device which leads to a better, deeper understanding of technology.
Overview

Hired 84 times

Background checked

1 employee

2 years in business

Business hours

This pro hasn't listed their business hours.

Payment methods

This pro accepts payments via Apple Pay, Cash, Check, Credit card, PayPal, and Venmo.

Top Pro status

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2023

Projects and media

5 photos

Projects and media

5 photos

Services offered
Industry

Sales & marketing

Technology / IT

Financial services

Education

Business size

Small (fewer than 10 employees)

Business stage

Startup (less than 2 years)

Mid-stage (2-5 years)

Reviews
Exceptional 5.0

40 reviews

5

100%

4

0%

3

0%

2

0%

1

0%

Customer photos

Customer photos

Showing 1-5 of 40 reviews
pro avatar
Amanda N.
•

Jul 20, 2025

Hired on Thumbtack

Details: PC • Laptop • Troubleshooting needed to determine issue • At the pro’s location • My home, venue, etc. • Remotely (phone or internet)

The Family I.T. Guy's reply
Computer Repair
pro avatar
Josanne H.
•

Sep 15, 2024

Hired on Thumbtack

It won’t let me choose all the options or I would. Nick is great!! He’s on time! He actually responds to texts. He’s been to our home more than once. Best part is he’s not going to charge you crazy or do things not needed. Highly recommend him.

Details: Personal (Home) • Network setup and installation • Router • My home, venue, etc.

Network Support Services
pro avatar
Wanda W.
•

Feb 10, 2025

Hired on Thumbtack

Nick was very thorough and worked hard to solve my issues.

Details: PC • Laptop • Troubleshooting needed to determine issue • My home, venue, etc.

Computer Repair
pro avatar
David O.
•

Dec 9, 2023

Hired on Thumbtack

We recently experienced an unexpected internet outage at our Airbnb on a crucial day when guests were scheduled to check in. With the pressure mounting due to a previously canceled appointment to resolve the issue, we reached out to Nick, The Family I.T. Guy. Nick's response was nothing short of remarkable. He arrived on the same day we called, which was a tremendous relief. His professionalism and expertise were immediately evident. Nick not only quickly diagnosed the problem but also efficiently resolved it, ensuring that our Airbnb was back online just in time for our guests. What stood out most was his courteous and patient demeanor, combined with his clear, timely communication. He explained the issue and the fix in a way that was easy to understand, which we greatly appreciated. We are immensely grateful to Nick for his swift and expert service. His ability to manage such a stressful situation with ease was a clear indicator of his proficiency and dedication. We highly recommend Nick to anyone facing any tech related challenges – he is truly a lifesaver!

Details: Personal (Home) • Network setup and installation • Router • My home, venue, etc.

The Family I.T. Guy's reply
David, thanks so much for the opportunity to help and I'm glad to have been able to successfully support you and your guests. I appreciate the kind words on this review, it means so much! Let me know the next time you need a helping hand!
Network Support Services
pro avatar
John L.
•

Nov 19, 2023

Hired on Thumbtack

Nick is exceptional in applying his IT knowledge to explain the problem(s) he uncovers and what he is doing to resolve / eliminate them. He doesn't rush the process and makes sure everything is running properly before he leaves. Nick goes above and beyond and that was greatly appreciated! Five Stars!

Details: PC • Laptop • Slow computer performance • My home, venue, etc.

The Family I.T. Guy's reply
John, I appreciate your kind words! It was fantastic to meet you and help get through your issues, I look forward to helping you again if needed.
Computer Repair
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Nicholas Hansen

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