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Carolina Ductmasters

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About

Carolina Ductmasters has been in operation since 1997 and services the Carolinas through our locations in Asheville, Greensboro, Winston-Salem, North Carolina, and Greenville and Spartanburg, South Carolina. Our company cleans and services both residential and commercial air ducts, including mold remediation. In addition, we are also available for dryer vent cleaning, fireplace/chimney cleaning, inspections and repairs, and kitchen hood cleaning. Let the technicians of our family-owned and operated company provide you with a complete system cleaning. We have over 28 years of experience, and it shows in our work. At Carolina Ductmasters, no job is too big or too small for us. We are committed to providing you with the highest-quality service, evidenced by over 1,500 customer reviews. We are licensed, bonded, and insured for your safety. We are happy to service all your air duct, fireplace, and dryer vent cleaning service needs. We offer free estimates! We service Arden NC, Asheville NC, Greensboro NC, Winston Salem NC, Burlington NC, Hillsborough NC, Durham NC, Chapel Hill NC, Greenville SC, Spartanburg SC and surrounding areas.

Overview

Hired 1 time

Background checked

12 employees

28 years in business

Business hours

SunClosedMon8:00 am - 5:00 pm

Payment methods

This pro accepts payments via Cash, Check, and Credit card.

Services offered

Fireplace or chimney services needed

Fireplace repair

Chimney repair

Gas line repair

Chimney cleaning

Fireplace type

Wood

Gas with vent

Gas no vent

Electric

Fireplace material

Brick

Stone or concrete

Metal

Wood

Projects and media

22 photos

Projects and media

22 photos

Reviews

Customers rated this pro highly for value, punctuality, and responsiveness.

Excellent 4.9

28 reviews

5

93%

4

4%

3

3%

2

0%

1

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Read reviews that mention:

Melody B.

6 days ago

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Hired on Thumbtack

They were on time and honored their quote. The job took about two hours to clean 15 vents. I would hire them again. I was told that they also clean fireplaces and dryer vents.

Details: House • Two-story building • 2,000 - 3,000 sq ft • Heating and cooling • 11 - 20 vents

Duct and Vent Cleaning

Past Customer

Feb 1, 2025

•

From Google

Updated my review, the company reimbursed me, after I complained they couldn't find the problem.Thank you!Very terrible experience with this company. First, when I set up the appointment, I asked if they repair chemney tops, they said yes. They charge for inspection. When two guys showed up, we told them what was going on with the fireplace that smoke was coming into the house. the only thing they saw was that the grates was upside down. We have a prefab fireplace and I knew there was an outside air vent and I could not find it and they couldn't find it either, they did a smoke test, smoke went up and then came right back down into the house as I explained when making the appointment. I then explained the water damage on the chimney on the roof and was wondering if that would be causing our issue, we previously fixed the water damage, however they went and looked at the chimney and said nothing was wrong. I then asked if they replace chimney tops and they said no. I then asked if they were going to charge me if they found nothing wrong other than an upside-down grate and they said yes. however they did reduce the inspection fee some. So I basically paid to have them look at a chimney and fireplace and agree that smoke goes up and comes right back down without finding the problem. The next day, one of the other chimney cleaners that I had called returned my call and was able to fix my problem over the phone and by pictures he asked me to send him ,he knew where the fresh air vent inside the fireplace and by looking at the chimney by photos, he knew exactly that the chimney top needed to be replaced. Carolina Dustmasters, did not indicate that mt chemney tops needed to be repaired, why the smoke was coming back down.I called the office twice to ask to speak with the manager , once by the person who answered the phone, the second by voice mail. Never got a manager to call me back. I finally emailed them, still no response. The fact that they do not repaired chemney tops or know their fireplace schematics, the importance of a fresh air duct. A chemney tops that was too small for smoke to escape. And yet charged me for service fee. When a experience fire chemney man was able to solve the problem over the phone, by telling me where my fresh air vent was in my fireplace and replace my chemney tops. Didn't charge me to come out to measure.

Past Customer

Feb 27, 2025

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From Google

Past Customer

Feb 22, 2025

•

From Google

Past Customer

Feb 21, 2025

•

From Google

Carolina Ductmasters's reply

Credentials

Background Check

James Thurman

FAQs

What should the customer know about your pricing (e.g., discounts, fees)?
We always offer certain discounts on our services, depending on the time of year. For example, we are currently offering $100 off any air duct cleaning or $75 off a wood burning chimney cleaning when combined with an air duct cleaning or dryer vent cleaning.
What is your typical process for working with a new customer?
We offer quick over the phone estimates, unless we are trying to give you a price on a very large residential or commercial air duct cleaning.
What education and/or training do you have that relates to your work?
We are happy to discuss the cleaning process details for air ducts, dryer vents, and chimneys.

Carolina Ductmasters

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