FAQs
- What should the customer know about your pricing (e.g., discounts, fees)?
At Simbaina Home Improvement LLC, we believe in fair and transparent pricing. Each project is custom-tailored to fit your specific needs, ensuring you get the best value without compromising on quality. We offer competitive rates based on the scope of work, materials used, and project timeline. All estimates include a clear breakdown of services—no hidden fees. Discounts & Fees: • Deposit Requirement: A 50% deposit is required to secure your project start date and materials. • Referral Discounts: Earn discounts when you refer new customers who book with us. • Seasonal Promotions: We occasionally run limited-time offers—ask us what’s currently available! • Late Payment Fees: A late fee may apply to overdue balances beyond the agreed payment terms
- What is your typical process for working with a new customer?
At Simbaina Home Improvement LLC, we follow a simple and organized process to ensure a smooth experience from start to finish: 1. Initial Consultation: We start with a free consultation to understand your needs, vision, and budget. 2. Site Visit & Assessment: We visit your property to evaluate the space, take measurements, and discuss project details. 3. Estimate & Proposal: You’ll receive a detailed written proposal outlining the scope of work, materials, and timeline. 4. Contract & Deposit: Once the proposal is approved, we sign a service agreement and collect a 50% deposit to begin. 5. Project Scheduling: We set a start date and coordinate all logistics to minimize disruption to your daily routine. 6. Work Execution: Our skilled team carries out the work professionally and efficiently, keeping you updated throughout. 7. Final Walkthrough & Payment: After completion, we do a final walkthrough with you to ensure satisfaction before collecting the remaining balance. We take pride in delivering quality work and clear communication every step of the way.
- What education and/or training do you have that relates to your work?
At Simbaina Home Improvement LLC, our team brings years of hands-on experience and specialized training in residential construction and remodeling. We have extensive knowledge in areas such as: • Masonry (pavers, retaining walls, concrete work) • Carpentry and framing • Roofing and siding • Interior and exterior renovations Our crew members have completed OSHA safety training and are continuously updated on the latest building codes, materials, and installation techniques. We combine practical experience with industry best practices to ensure every job is done right the first time