Gold Star Plumbing, Heating & Cooling

$179/service call

(waived if hired)

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Type of heating system

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Heating system problems

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About

Need a reliable plumber or HVAC expert you can trust with your home? At Gold Star Plumbing, Heating & Cooling, we deliver premium service to families across Nassau County—including Hicksville, Levittown, Garden City, Plainview, and Merrick. Whether it’s a burst pipe at midnight or a new AC installation, we’re ready 24/7 to solve your home comfort problems with professionalism, speed, and a smile.

Overview

Serves Hicksville, NY

Background checked

10 employees

25 years in business

Business hours

Sun12:00 am - 11:59 pmMon12:00 am - 11:59 pm

Payment methods

This pro accepts payments via Check, Credit card, and Zelle.

Social media

Facebook, Instagram, Twitter

Services offered

Type of heating system

Heating system problems

No problem, just need maintenance

No heat

Not enough heat

Unusual noises from inside

Building height

Single-level

Two-story

Three-story

High-rise

Reviews

Excellent 4.9

87 reviews

5

94%

4

1%

3

1%

2

3%

1

1%

Past Customer

Aug 8, 2023

•

From Google

Excellent Service, and very professional.

Gold Star Plumbing, Heating & Cooling's reply

Dear Rick, Thank you so much for your positive review! We are so glad to hear that you were satisfied with our service. We take pride in providing our customers with excellent service, and it is always rewarding to hear that our efforts are appreciated. We appreciate you taking the time to leave us a review. Your feedback is important to us, and it helps us to continue to improve our services. We are always looking for ways to make the experience even better, so please don't hesitate to contact us if you have any suggestions. Thank you again for your business! We look forward to serving you again in the future. Sincerely, Gold Star Team

Past Customer

Nov 22, 2023

•

From Google

It all started with a text from Goldstar to do a free inspection of heating and plumbing. After Christian did initial assessment realized I would need to upgrade two units. Tye and Osvaldo came to do the installation. Both were very professional, diligent and did the extremely hard work of pulling out two very old units, 1 boiler and 1 water heater up 2 flights of stairs and down a flight of stairs. Then replaced with 2 new units that went up a flight of stairs and down 2 flights of stairs. The job was done All in 1 day! After the work was complete Tye explained how to contact the office to register for warrentee and check for an additional part that needed to be ordered. Tye and Osvaldo made sure we had heat and running water before leaving after a very long 12 hour installation day. I will keep calling Gold Star for my plumbing issues and maintenance in the future. They are excellent!

Gold Star Plumbing, Heating & Cooling's reply

Dear Tasha Thank you for your kind words! We are so happy to hear that you had a positive experience with Gold Star Plumbing, Heating & Cooling. We are committed to providing our customers with the best possible service, and we are always happy to hear that our team members are living up to our standards. We are especially grateful for your feedback about Christian, Tye, and Osvaldo. They are all valued members of our team, and we are proud of their hard work and dedication. We appreciate your business, and we look forward to serving you again in the future. Sincerely, The Gold Star Plumbing, Heating, & Cooling Team

Past Customer

Feb 29, 2024

•

From Google

James from Gold Star is the best!

Gold Star Plumbing, Heating & Cooling's reply

Thank you, Marcia! We’re so glad James gave you a great AC service experience in Syosset. He’s one of the best, and we’re lucky to have him on the Gold Star team!

Past Customer

Apr 2, 2024

•

From Google

Very helpful - realiable!

Gold Star Plumbing, Heating & Cooling's reply

Thank you so much for your kind words, Michael! We are delighted to have been of help and it's rewarding to hear that you found our services reliable. We thank you for your trust in Gold Star Plumbing, Inc. and look forward to serving you for many years to come.

Past Customer

Jun 17, 2024

•

From Google

Gold Star Plumbing Service deserves more than 5 gold stars. I called them and spoke to Jeff that I need to replace Hot water Circulator and I need this done today asap. He said I will try my best to adjust you if possible. To my surprise I received the call and told me tech JAMES, is on his way. James very young guy with excellent plumbing skill did the job in less than an hour. We were so happy. We have called plumbing services few times before but no one can bit the way, James did the work. He is fast and furious. The job done was also very right.. from Now on We wont have to look for anyone else, we found Gold Star for all our Heating, Plumbing and A/C service. Thanks Gold Star Service for quick and reliable service. I will tell all my family members and friends here in Long Island to contact you for the service.

Gold Star Plumbing, Heating & Cooling's reply

Hi Iqbal Contractor, Thank you for taking the time to leave such an incredible review for Gold Star Plumbing, Inc. We are thrilled to hear that you received top-notch service from our team. Jeff and James are truly dedicated to providing quick and reliable service to all of our customers. We are so glad that we could exceed your expectations and replace your Hot water Circulator on the same day. We understand how important it is to have functioning heating and plumbing systems, and we are committed to ensuring our customers' satisfaction. Thank you for choosing Gold Star for all of your Heating, Plumbing, and A/C needs. We are honored to have you as a customer and look forward to serving you and your family in the future. 🌹🙏 Please don't hesitate to reach out to us at 516-409-8555 if you ever need our services again. We are always here to help!

Credentials

Background Check

Matthew Thompson

FAQs

What should the customer know about your pricing (e.g., discounts, fees)?
We believe in upfront, transparent pricing—no surprises. Our estimates are based on flat-rate pricing, not hourly rates, so you’ll always know the full investment before we begin any work. We offer: Membership Discounts: Gold Total Care Club members save on repairs, service fees. Seasonal Promotions: Limited-time specials on heating, cooling, and plumbing services throughout the year. Financing Options: Flexible monthly payment plans available with approved credit. No Hidden Fees: Diagnostic and trip charges are clearly explained before dispatch—and waived with approved repairs. Our goal is to deliver 5-star service and lasting value—not surprise bills.
What is your typical process for working with a new customer?
We make it easy to work with us from the very first call. Easy Scheduling: You can book by phone with our friendly team or online 24/7 through our website. Clear Communication: Once scheduled, you’ll receive text and email confirmations with all the details of your appointment. Real-Time Updates: On the day of service, you’ll get a text message when your technician is on the way—including their name, photo, and bio for your peace of mind. Professional Service: Your Gold Star technician will arrive on time, in uniform, ready to assess your system and provide upfront, flat-rate pricing before any work begins. Follow-Up: After the job, we check in to ensure everything meets your expectations and to help you stay ahead of future maintenance needs.
What education and/or training do you have that relates to your work?
Our team is professionally trained and certified to deliver top-quality plumbing, heating, and cooling service. All Gold Star technicians complete ongoing technical and customer service training through our in-house Gold Star Academy. We follow industry-leading standards that focus on communication, craftsmanship, and delivering a 5-star customer experience. Our licensed professionals hold EPA, OSHA, and manufacturer certifications. Every technician participates in weekly training meetings to stay sharp on the latest technology, safety practices, and diagnostic methods. At Gold Star, education never stops—because your home deserves nothing less than an expert.