FAQs
- What should the customer know about your pricing (e.g., discounts, fees)?
We usually charge a diagnostic fee of 50-90 dollars depending on appliance and location. This fee goes toward the total cost of the repair so it's not an extra charge. In some cases, we don't charge a fee at all.
- What is your typical process for working with a new customer?
First, the customer has to tell us the issue in detail and (preferably) send us a model tag of their appliance. Then, we discuss a time for when the technician can come and check their unit.
- What types of customers have you worked with?
We have worked with all kinds of customers across New York, from Oyster Bay to Brooklyn.