FAQs
- What should the customer know about your pricing (e.g., discounts, fees)?
Payment Terms • Payment Due Upon Completion Full payment is required immediately upon completion of the job. No portion of the balance will be delayed unless a prior written agreement has been made. • Late Fee A $50 late fee will be added to any unpaid balance if payment is not made on the date of job completion. Travel & Diagnostic Fee • Flat Rate Diagnostic & Travel Fee – $150 This fee covers travel time, fuel, and a complete on-site system diagnostic. The diagnostic fee is non-refundable and is due regardless of whether repairs are authorized or completed. • If the customer approves the recommended repair or installation, the $150 diagnostic fee may be applied toward the total invoice (optional). • If the customer declines service after diagnosis, the $150 remains due to cover time, travel, and professional expertise.
- What advice would you give a customer looking to hire a provider in your area of work?
• Clear Access: Customer must ensure clear access to the refrigerator, walk-in cooler, or freezer before technician arrival. • Emptying Contents: Customer is responsible for removing perishable items and clearing shelves if work requires access to the interior. • Safe Work Area: Customer should provide a safe and accessible work environment, including adequate lighting and space around the unit. • Service Delays: If access is blocked, or the refrigerator is not properly emptied, delays or rescheduling may occur, which may result in additional charges.