FAQs
- What should the customer know about your pricing (e.g., discounts, fees)?
At Carwin Logistics & Moving, we believe in transparent and competitive pricing. Our rates are based on the scope and complexity of the project, and we provide upfront estimates with no hidden fees. We also offer the following: Discounts: Available for repeat customers, referrals, and multi-service bookings. Specialized Services: Some services may have additional fees, such as moving specialty items (e.g., pianos, fragile artwork). Custom Packages: Tailored to fit your unique needs and budget. We’re committed to delivering exceptional service at a fair price.
- What is your typical process for working with a new customer?
Our process for working with new customers is designed to be smooth, transparent, and tailored to your needs: Initial Contact: We begin by discussing your project to understand your requirements, preferences, and timeline. Customized Estimate: Based on your details, we provide a detailed estimate, including any additional services or special requests. Scheduling: Once you approve the estimate, we work with you to schedule the service at a convenient time. Preparation: We provide guidance on how to prepare for the service (e.g., packing tips for moving Execution: Our team delivers professional and efficient service, ensuring your satisfaction throughout the process. Follow-Up: After the project is complete, we follow up to confirm everything met your expectations and address any further needs. We’re committed to making every step seamless and stress-free!
- What education and/or training do you have that relates to your work?
Our team brings a wealth of experience and specialized training to ensure top-quality service: Industry Experience: With over 20 years in moving, we’ve completed countless projects for a wide range of clients. Professional Training: Our staff undergo regular training in safe packing techniques, handling fragile items, packing, etc to stay updated with industry best practices. Certifications: Licensed and Insured Moving Company On-the-Job Expertise: We pride ourselves on hands-on knowledge and a problem-solving approach to tackle unique challenges effectively.