Pol's Heating and Cooling

79

hires

79

hires

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About

21 YEARS OF HVAC EXPERIENCE At Pol's Heating and Cooling, LLC we value our customers as family. We are locally owned and operated, which allows us to adhere to our core values and beliefs. You can count on us to give you the best service in the industry. We are committed to serving the greater Knoxville area with honesty, integrity and loyalty as your comfort experts. Our technicians have been trained at prestigious heating, ventilation and air conditioning HVAC schools. At Pol's Heating and Cooling, we keep up to date with the latest technology and code requirements. We provide ac repair and preventive maintenance, ac installation and replacement, heater repair and preventive maintenance, heater installation and replacement, mini split service and replacement, duct work repair and replacement, indoor air quality solutions, with budget friendly options. To ensure 100% satisfaction, we provide a lifetime workmanship warranty on any work performed. Our office staff is friendly and determined to provide the best service to our customers 24/7/365. We look forward to you becoming a member of the Pol's Heating and Cooling family.

Overview

Hired 79 times

Serves Knoxville, TN

Background checked

4 employees

8 years in business

Business hours

SunClosedMon10:00 am - 6:00 pm

Payment methods

This pro accepts payments via Cash, Check, Credit card, Venmo, and Zelle.

Social media

Facebook

Top Pro status

Top Pros are among the highest-rated, most popular professionals on Thumbtack.

2022

2021

Projects and media

16 photos

Projects and media

16 photos

Services offered

Insulation type

Property type

Residential

Commercial

Project goals

Energy efficiency insulation

Moisture management insulation

Other

Reviews

Excellent 4.9

47 reviews

5

96%

4

2%

3

0%

2

0%

1

2%

Showing 1-5 of 47 reviews

Russell D.

•

Nov 30, 2021

Hired on Thumbtack

They may have the best communication of any contractor I've ever used. They diagnosed a couple major issues with a low end heat pump, and offered a repair and replace option. I went for replacement to end the suffering we've had from this unit. They just finished installing our new Trane heat pump with a 10 year parts and labor warranty. All 3 techs I worked with were outstanding, friendly, and someone you felt like you could trust to be in your house. Pol's is now solidly at the top of my go-to contractor list. Thanks!

Details: Repair • Attic • Ground floor • House

Pol's Heating and Cooling's reply

Thank you so much Russell for your kind review! We are so happy to hear of your satisfaction. We aim to please. We look forward to working with you for many years to come!

Central Air Conditioning Repair or Maintenance

Chris n.

•

Apr 12, 2021

Hired on Thumbtack

Impressed in every way. Called with a failing AC unit and they were able to get out to check it promptly. Unfortunately, we had to replace the unit (18 years old), but I was thoroughly impressed with Nate’s knowledge of the industry. I really appreciated him physically showing me everything that was wrong with the unit while explaining in detail the reasons it needed to be replaced and changed in some ways to provide the correct amount of air to different parts of the house. We had been patching it here and there over the last 4 years so I wasn’t surprised it was on its last leg. They were able to schedule an install just a few days later and it was top notch service. Nate, Michael, and Justin were professional and all around good people. They took the time to explain what they were doing and were very careful to keep everything clean while truly respecting our house. I truly appreciate how easy they were to work with and got the feeling that they really care about their customers and the community. I will highly recommended them to all of my friends.

Details: Routine Maintenance • Only warm air is blowing from the vents • Attic • Outside • House

Pol's Heating and Cooling's reply

Chris thank your for your kind words and taking the time out to leave us a review!! We take great pride in our workmanship and value every customer as family, it was a pleasure working with you, if you ever need anything in the future please don’t hesitate to give us a call

Central Air Conditioning Repair or Maintenance

Kyoko Y.

•

Feb 22, 2024

Hired on Thumbtack

Mark was the one who is eager to educate the clients. Other companies did not like time consuming and procrastinating customer, like me, but Mark always called me and answered all my questions. First he suggested the lowest price unit and I didn’t like the number of SEER rating, then he recommended better efficient unit that qualified tax rebates for $2000. This is big impact. I appreciate Mark told me that and it was only him told about it. I love my new unit indeed that is quiet and has moisture control in it. Pol’s maintenance program is also very reasonable. I really satisfied Pol’s more than 100%.

Details: Repair • Unit won't turn on or off • Outside • Outside • House

Central Air Conditioning Repair or Maintenance

Arpit G.

•

Jul 9, 2024

Hired on Thumbtack

Showed up on time, identified and fixed the issue in a few minutes. Great experience

Details: Repair • Outside • Ground floor • House

Central Air Conditioning Repair or Maintenance

Jeanette S.

•

Dec 20, 2022

Hired on Thumbtack

Details: Residential • Managing moisture • Basements and crawlspaces • 2 rooms • Need professional's recommendation

Insulation Installation or Upgrade

Credentials

Background Check

Kelly Pol

FAQs

What should the customer know about your pricing (e.g., discounts, fees)?
Our Pricing is competitive and fair.
What is your typical process for working with a new customer?
We offer same day service and 24 hour emergency services and a lifetime workmanship warranty on all our work.
What education and/or training do you have that relates to your work?
Our experts have over 21 years of HVAC experience and are Universal EPA certified. They are also trained and certified for high efficiency communicating systems on all brands of equipment.

Pol's Heating and Cooling

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