FAQs
- What should the customer know about your pricing (e.g., discounts, fees)?
Please don’t hesitate to ask us if we’re offering any discounts when you reach out! We believe in being upfront and transparent with pricing. Our goal is to provide fair, honest rates for the quality of work we deliver — no surprise fees, just straightforward service.
- What is your typical process for working with a new customer?
When a customer contacts us with a service request, we start by listening carefully to understand the issue. We’ll send a licensed technician to investigate, diagnose the problem, and explain the situation clearly. From there, we provide an estimate and proposed solution. Once approved, we work diligently and efficiently to solve the problem — keeping you updated along the way.
- What education and/or training do you have that relates to your work?
All of our technicians are certified and hold the proper plumbing licenses. Beyond that, we’re constantly training on new technologies, tools, and methods to stay ahead of the curve. Plumbing is always evolving, and we believe learning never stops.