FAQs
- What should the customer know about your pricing (e.g., discounts, fees)?
1. Transparent estimates – Every job comes with a clear written estimate before work begins. 2. No hidden fees – What we quote is what you pay, unless you add new work during the job. 3. Fair hourly or flat rates – Small repairs are billed by the hour; larger projects may be quoted as a flat price. 4. Discounts for ongoing service – Customers who join our Home Maintenance Plans or book recurring work get preferred pricing. 5. Value over cheap labor – We’re not the lowest bid; we focus on professional work, done right the first time.
- What is your typical process for working with a new customer?
1. Quick, Friendly Response - When you reach out, we respond promptly, listen carefully, and gather the details we need to understand your project. 2. Clear, Upfront Estimates - A professional technician visits your home, assesses the work, and provides a transparent written estimate so you know exactly what to expect. 3. Convenient Scheduling - We work around your schedule, confirm your appointment, and make sure everything is ready so the job runs smoothly. 4. Professional Work, Done Right - Our skilled technicians arrive on time, complete the work to high standards, and leave your home clean and cared for. 5. Follow-Up & Lasting Relationship - After the job, we check in to ensure you’re satisfied, invite your feedback, and make it easy to call us again for future needs.
- What education and/or training do you have that relates to your work?
Our technicians are fully background-checked, insured, and have a minimum of 5 years of paid professional experience. On top of that, we actively encourage advanced training and certifications, including Senior Home Safety Assessment Specialist and Certified Aging-in-Place (CAPS) training. This ensures our team can not only handle everyday home repairs, but also make homes safer, more comfortable, and better suited for every stage of life.