FAQs
- What should the customer know about your pricing (e.g., discounts, fees)?
We believe in transparent pricing that reflects the quality and effectiveness of our service. Our pricing for professional odor removal is not based on square footage alone because odor isn't a surface-level problem—it's embedded deep within materials. Instead, we factor in several key elements to provide a custom quote: The Type of Odor: The source of the odor (e.g., smoke, pets, mustiness, or decomposition) and how long it has been present will determine the complexity of the treatment. For example, a heavy, long-standing smoke odor requires more extensive treatment than a mild musty smell. The Scope of the Problem: We assess what has been affected. Is the odor limited to a single room, or has it permeated the entire home's walls, carpets, and air ducts? This helps us determine the time and resources needed to complete the job. The Condition of the Property: We also consider the materials affected. Removing odor from concrete or tile is different from removing it from drywall or wood. We also check if the property has been treated before with other products, as these can sometimes complicate the process. What you should know: After receipt of your initial inquiry, we will reach out with a request for some additional information to allow us to provide you with an estimate to complete the job. Our service is an investment in a permanent solution. We don't just mask the smell; we use a professional, multi-step process to eliminate the odor at its source. Our goal is to provide a long-lasting result so you can reclaim a clean, fresh-smelling space. We're confident that our pricing is fair and reflects the value of a permanent, professional solution. Our focus is on solving your problem completely, so you don't have to worry about the odor returning.
- What is your typical process for working with a new customer?
Our process is designed to be straightforward and stress-free. We want to get you a solution as efficiently as possible while ensuring the job is done right. Here’s a breakdown of what you can expect when you work with us: Step 1: Initial Conversation It all starts with a quick phone call. We'll listen to your problem, ask some key questions about the type of odor you’re dealing with, and learn about the affected space. This helps us understand if we are the right fit for your needs. Step 2: Estimate A detailed, firm price estimate for the entire job will be provided. There are no hidden fees or surprise costs. Step 3: The Odor Removal Treatment Once you approve the estimate, we'll schedule a time to perform the treatment. Our process is a multi-step, scientific approach designed to get rid of the odor at its source. Access to water and power will be required to complete service. However, there is no obligation for the client to be onsite during service, so long as we can access the service area. We stand by our work, and your satisfaction is our top priority. We're not satisfied until you can take a deep breath in a fresh, clean space.
- What education and/or training do you have that relates to your work?
At Master Odor Removal West Austin, our expertise isn't just a claim—it's the foundation of our work. We understand that effective odor removal is a science, not a simple cleaning task. That's why we invest in extensive training and certification to ensure every job is done correctly and permanently. Here's what sets our team apart: A Proven Process: We utilize the exclusive Master Odor Removal process, which has been successfully refined and applied for nearly 20 years. This time-tested methodology goes far beyond masking odors; it's a multi-step, scientific approach designed to neutralize and permanently eliminate odor molecules at their source. Highly Trained & Qualified Technicians: All of our service technicians undergo a rigorous and comprehensive training program. This ensures they not only understand the science behind different types of odors but are also skilled in the precise application of our proprietary process. They are experts in identifying the root cause of an odor and crafting a customized solution. Professionalism & Insurance: We take our work and your peace of mind seriously. Our entire team is fully qualified, and our company is completely insured. This means you can be confident that you are working with a professional, reputable business that stands behind its work and operates with the highest standards of safety and accountability. When you choose us, you're not just hiring an odor removal company; you're partnering with a team of highly-trained professionals who have the experience, knowledge, and proven process to get the job done right—the first time.