FAQs
- What should the customer know about your pricing (e.g., discounts, fees)?
Our pricing is very fair. We are not the most or the least expensive, just somewhere in the middle. We are actually cheaper than Best Buy and you get much more personal service. We do consider the size of the job when offering pricing, so larger volumes of work do receive lower pricing per item. All of our products and services include ongoing customer support.
- What is your typical process for working with a new customer?
We like to start every job with a FREE video consultation! We like to do a site-survey whenever possible. If it's not possible we would like to see your plans for the project. This allows us to prioritize the needs and wants of the customer and understand any issues unique to the home or business. We prefer to present our estimates in person whenever possible. When it is not possible or convenient to meet to review the estimate together, we will schedule a time to review the quote together over the phone. We Do Not email the quotes without an accompanying phone appointment. We don't expect the first draft to be the version that gets implemented. We expect feedback from the client so that we can tailor a proposal to meet the client's specific needs. Once we agree on the scope of work, we will ask for a deposit to begin acquiring materials and secure the installation date on the schedule. We will then perform the installation according to the scope of work. We will ask the customer to inspect the work and give feedback. After we all agree that the scope has been completed, we will then ask for final payment. If you read all of this then let me say a special thank-you!
- What education and/or training do you have that relates to your work?
Chris has worked as an independent contractor and a sole proprietor in this industry for 30 plus years. He is a Master craftsman and a seasoned professional. Dana studied interior design and has worked as an independent design consultant for many years. She is an artist with many years experience in color selection, space-planning, furniture selection, art and accessory selection, set design, home staging, interior design, commercial and residential.