ProToCall Plumbing

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About

Hello, I'm Gil Jones and I've been in the Service Plumbing industry for about 15 years. I'm dedicated to giving customers great work at an honest price. I'm looking forward to being able to show you what great customer service and plumbing at a honest rate feels like from a customers outlook. Senior and Military discounts available.

Overview

Hired 79 times

Background checked

1 employee

2 years in business

Business hours

SunClosedMon8:00 am - 6:00 pm

Payment methods

This pro accepts payments via Cash, Check, Credit card, PayPal, Venmo, and Zelle.

Top Pro status

Top Pros are among the highest-rated, most popular professionals on Thumbtack.

2024

2023

Services offered

Heater services needed

Repair

Installation or replacement

Routine maintenance

Heater problems

Maintenance needed

No hot water

Water isn't hot enough

Hot water turns off during use

Type of water heater

Gas tank

Electric tank

Gas tankless

Electric tankless

Projects and media

9 photos

Projects and media

9 photos

Reviews

Customers rated this pro highly for professionalism, work quality, and responsiveness.

Excellent 4.9

49 reviews

5

98%

4

0%

3

0%

2

2%

1

0%

Read reviews that mention:

Jorge G.

Aug 10, 2025

•

Hired on Thumbtack

Gil, knew exactly what I needed for the job, purchased everything I needed and fixed everything perfectly. He also corrected my water softener that was setup wrong by the company that sold it to me. This is the second time I use ProToCall, they are my go-to plumber for all my plumbing needs.

Details: No new piping needed • Other plumbing installation or replacement • House

Plumbing Pipe Installation or Replacement

Charles H.

Jan 29, 2025

•

Hired on Thumbtack

Gil replaced our water heater and dual water softener filtration system within 48 hours. He is one of the most professional, knowledgeable, and trustworthy people that my wife and I have ever worked with. The value of having Gil help us with our issue went beyond fixing the equipment. He shared his expertise while educating us to best care for our new home. No hidden fees, honest pricing, accurate time estimation, removed old equipment, cleaned area, and new equipment was ready for immediate use. We can’t give enough praise and appreciation for his work quality. Thanks Gil!

Details: Repair • No hot water • Gas tank • Garage • House

Water Heater Repair or Maintenance

Antionne M.

Dec 19, 2024

•

Hired on Thumbtack

Gil was incredible! I needed a repair job done on a leaking pipe, and he came out right away! He was very responsive and made sure to let me know when he was on his way and arrived promptly when he said he would. He was super courteous and knowledgeable and educated me in layperson's terms about the issues I was having and ways to prevent problems in the future. If you have any plumbing or water Softener issues, you will certainly not be disappointed when you call him to fix it. Gil thank you again for your wonderful service.

Details: Yes, repair is urgent • No, the building is not currently flooded • Leaking pipes • House

Plumbing Pipe Repair

Aaron N.

3 weeks ago

•

Hired on Thumbtack

Honest, professional, friendly service. Great communication from inquiry through the service call. Will absolutely call this guy for any future needs. Thanks again!

Details: No, repair is not urgent • Only one drain has issues • Clogging • Slow draining • Gurgling sounds • House

Plumbing Drain Repair

Maria S.

4 weeks ago

•

Hired on Thumbtack

Gil was very knowledgeable and thorough. He was able to take care of my problem the next day. I’m not certain about value because I felt confident enough with his expertise that I did not get any other estimates.

Details: No, repair is not urgent • No, the building is not currently flooded • Leaking pipes • House

Plumbing Pipe Repair

Credentials

Background Check

Gilbert Jones Jones