FAQs
- What should the customer know about your pricing (e.g., discounts, fees)?
Reliable Moving & Junk Removal – Pricing & Fees Overview** #### **1. Base Trip Cost** - Standard fee for dispatching a truck and crew to the location - Includes fuel, mileage, and labor for loading/unloading #### **2. Dumping Fees** - Charges based on the weight or volume of junk being disposed of - Additional fees may apply for hazardous or specialty items (e.g., appliances, electronics, mattresses) - Pricing varies depending on landfill or disposal site rates #### **3. Packing & Protection Materials (Optional Upgrades)** - **Saran Wrap:** Used for securing furniture, preventing scratches - **Moving Blankets:** Provides extra cushioning for delicate items - **TV Box:** Specialized protection for flat-screen televisions during transport - **Standard Boxes:** Available for packing miscellaneous items securely - Prices vary depending on size and quantity required #### **4. Additional Service Fees (If Applicable)** - **Heavy/Large Item Handling:** Extra cost for oversized or difficult-to-move items - **Stair/Elevator Fees:** If extensive stair climbing or elevator use is required - **Urgent/Same-Day Service:** Additional charge for expedited scheduling - **Disassembly & Reassembly:** Fees for taking apart and setting up furniture #### **5. Payment Terms & Estimates** - Free custom estimates available based on job size and location - Deposit or upfront payment requirements (if applicable) - Accepted payment methods (cash, card, online transfers)
- What is your typical process for working with a new customer?
1. Initial Contact & Inquiry** ✅ **Customer Reaches Out** – Whether they call, message, or fill out an online form, the first step is understanding their needs. ✅ **Gather Details** – Ask about the type of service they need—moving, junk removal, or both. Find out the size of the job, location, and any special requests. ✅ **Provide a Clear Quote** – Give an upfront, transparent price based on the job scope, with no hidden fees. ### **2. Scheduling & Preparation** ✅ **Confirm Availability** – Lock in a date and time that works for the customer. ✅ **Offer Preparation Tips** – If it’s a moving job, suggest packing strategies; for junk removal, ask if they want to sort items beforehand. ### **3. Arrival & Execution** ✅ **Arrive On Time** – Punctuality sets the tone for reliability. ✅ **Professional & Respectful Service** – Handle items with care, work efficiently, and maintain good communication throughout. ✅ **Provide Updates** – If the job takes time, keep the customer informed about progress. ### **4. Completion & Follow-Up** ✅ **Ensure Satisfaction** – Walk through the completed job with the customer to confirm they’re happy. ✅ **Payment & Receipt** – Process the payment smoothly, offering digital or physical receipts if needed. ✅ **Request Feedback or Reviews** – A quick review helps build credibility and attract future
- What education and/or training do you have that relates to your work?
1. Business & Customer Service Training** ✅ **Business Management** – Courses on running a small business, pricing strategies, and financial planning can help strengthen operations. ✅ **Customer Service Excellence** – Training on effective communication, handling customer concerns, and building trust is essential for repeat business. ### **2. Hands-On Moving & Junk Removal Techniques** ✅ **Proper Lifting & Packing Methods** – Safety training in lifting heavy furniture and organizing items for secure transport helps prevent injuries and damages. ✅ **Efficient Junk Removal & Sorting** – Learning best practices for sorting junk, recycling, and minimizing waste improves environmental responsibility. ### **3. Safety & Licensing** ✅ **DOT & CDL Requirements (If Using Large Trucks)** – Understanding Department of Transportation regulations ensures compliance with legal transportation standards. ✅ **Hazardous Material Disposal Training** – Some junk removal jobs involve chemicals or electronics requiring special disposal procedures.