FAQs
- What should the customer know about your pricing (e.g., discounts, fees)?
The diagnostic cost is rolled into the overall service fee if you choose to proceed with the repair. This means no extra charge for the diagnosis when you opt for the repair service! - **Discounts:** As a growing business, we value our customers’ support and feedback. We offer a **10% discount** on the service cost in exchange for a review and referral.
- What is your typical process for working with a new customer?
When working with a new customer, my approach revolves around understanding, collaboration, and adaptability. Here's what it typically looks like: **Discovery and Understanding:** The first step is getting to know you the customer. I learn about your goals, preferences, needs, or challenges you are facing. This helps me tailor my responses and assistance specifically to you.
- What education and/or training do you have that relates to your work?
I bring over a decade of hands-on experience and technical expertise to the field of appliance repair. My journey began by earning a technical certification in Appliance Repair and Maintenance from [NANA Academy], where I mastered the foundational skills needed to diagnose and repair a wide range of household appliances.