FAQs
- What should the customer know about your pricing (e.g., discounts, fees)?
Hourly Rate: Our pricing is straightforward, billed per hour, per guard. We believe in transparent rates so you know exactly what to expect. Volume Discounts: For longer contracts or larger projects, we offer special discounted rates. This is our way of providing extra value to clients who require a consistent presence. Custom Quotes: Every client and project is unique. We provide a custom quote after our initial consultation to ensure our services perfectly match your needs and budget, with no hidden fees.
- What is your typical process for working with a new customer?
Our process is designed to be seamless and clear, from your first call to our final patrol. Scope of Work Consultation: We start with a comprehensive consultation to discuss your specific security needs, concerns, and goals. Custom Security Plan: Based on our conversation, we'll create a tailored security plan that outlines the services and personnel required to keep your property safe. Quote & Agreement: Once you approve the plan, we'll provide a clear, detailed quote and finalize the agreement. Deployment & Management: Our team will be deployed according to the plan, and we'll maintain open communication with you throughout the contract to ensure your complete satisfaction.
- What education and/or training do you have that relates to your work?
Our team brings a wealth of experience and highly specialized training to every job. U.S. Army Veteran: We have a strong foundation in discipline, strategic planning, and crisis response gained from military service. Former 911 Dispatcher: Our experience as 911 dispatchers provides us with invaluable skills in emergency management, rapid communication, and calm, effective response under pressure. Regulated & Insured: We are a licensed and insured private security company, regulated by The Texas Department of Public Safety. This means we meet the highest standards of professionalism and accountability.