FAQs
- What should the customer know about your pricing (e.g., discounts, fees)?
We charge a $60 diagnostic/service fee, which is applied toward the cost of the repair if you choose to proceed. Our pricing is always upfront with no hidden fees. If you go to our ******* and book a visit online, we also offer $0 service call promotions in Plano. All repairs include a 90–180 day parts and labor guarantee.
- What is your typical process for working with a new customer?
We start by scheduling a convenient appointment and confirming by **** or ****** Once on site, we perform a full diagnostic, explain the issue in clear terms, and provide an exact repair quote. If approved, most repairs are completed the same day. We always test the appliance after repair and leave the work area clean.
- What education and/or training do you have that relates to your work?
Our technicians are trained and have hands-on experience with major brands such as Samsung, LG, GE, Whirlpool, Sub-Zero, and Bosch. We stay current with the latest diagnostic tools, repair techniques, and manufacturer updates to provide reliable service.