From Chaos to Function

Bianca, Im sorry you had a negative experience and I hope you find someone in the future who fits your needs. Respectfully, id like to clear up a few things. - I arrived on time promptly at 930 and have the time stamps. You neglected to provide an apartment number or directions even after I messaged asking for them. I had trouble finding your apartment from the parking garage (to which you responded with clear annoyance), but I was thankful you came out to find me. Because of that I didn’t get started till 9:45. You chose to cancel your appointment right after I got there due to the “rain.” - I was there for 8 hours because you decided to purchase containment from Target (against my recommendation of waiting until the end) two hours into me organizing. The containment didn’t arrive until hours later, so while I waited we agreed that I would start organizing the entryway area. - You’re right about the dog. I am a deeply passionate animal lover. Hearing an animal cry in pain after being shocked while I pet it was excruciatingly painful to my heart and left me shaking and in tears. You continued to defend your action and tried to engage in conversation with me about it for 30 minutes even after I told you multiple times it was none of my business and I’d prefer to keep my thoughts to myself. - I am not a house cleaner “maid”. I’m not sure where the idea came from where you thought I was going to be deep cleaning your bathroom, this is the first time I’m hearing of this. I did clean the counter and swept the floor from where I worked. - I won’t apologize for checking my phone every couple of hours. I’m a business owner, responding to customers (like you) is my job. While I am disappointed to be receiving a 3star review after working hard, being polite, being spoken over constantly and down to, and having to listen to you scream at your son and berate a young customer service woman on speaker phone for what felt like an eternity. Even through all of that I stayed professional, smiled and did my job. Best of luck in the future, Ashleigh