FAQs
- What should the customer know about your pricing (e.g., discounts, fees)?
Our goal is to keep pricing fair, transparent, and competitive. We offer free upfront estimates before starting any work, so there are no surprises. Car key and remote services are typically much lower than dealership prices, and we bring the service directly to you for added convenience. We also offer: No hidden fees – what we quote is what you pay. Multiple key discounts – save when you get an extra spare made at the same time. Service call fee applied to the job – if you move forward, the call fee is included, not extra. Special offers for repeat customers and referrals. Our goal is simple: give you the best value in Utah with quality work you can trust.
- What is your typical process for working with a new customer?
Our typical process with a new customer Quick Contact – We respond right away (call, text, or message) to understand your exact need—whether it’s a spare car key, remote programming, or a lock issue. Upfront Estimate – We provide a clear price range and explain the process before we head out. No hidden fees, no surprises. On-Site Service – We come to your location fully equipped to handle the job. Most car keys and remotes are cut and programmed on the spot. Testing & Confirmation – Before leaving, we make sure everything works perfectly and answer any questions. Payment & Guarantee – You pay only when the job is done right, and our work is backed by a service guarantee. Our process is designed to be fast, convenient, and stress-free, so you can get back to your day with full peace of mind.
- What education and/or training do you have that relates to your work?
Our locksmiths are professionally trained in automotive, residential, and commercial locksmithing, with a strong focus on car key and remote programming. We’ve completed advanced training courses on the latest key programming tools, transponder systems, and smart key technology, which allows us to service most makes and models on-site. In addition to formal training, we have years of hands-on experience helping customers throughout Salt Lake County. We stay up to date with new technology and equipment so we can provide dealership-quality results—at a better value and with the convenience of mobile service.