FAQs
- What should the customer know about your pricing (e.g., discounts, fees)?
On-Site Estimates & Upfront Pricing We emphasize honest, competitive pricing and provide free, on‑site estimates before any work begins—ensuring you're informed and never caught off‑guard by surprises.
- What is your typical process for working with a new customer?
Step 1: Initial Contact & Scheduling: Our amazing dispatcher or customer service team gathers details about the issue (e.g., leak, clogged drain, water heater problem) and schedules a technician. Step 2: Arrival & On-Site Assessment: A uniformed, licensed plumber arrives at your home or business within the scheduled window. Step 3: Free Estimate & Upfront Pricing: Before starting work, we provide a clear, written estimate of the cost. Step 4: Service Completion: With customer approval, we complete the repair or installation.
- What education and/or training do you have that relates to your work?
Our plumbers and drain technicians are highly trained, licensed technicians, and receive ongoing training in the latest techniques and equipment. Valley Plumbing & Drain Cleaning is insured and licensed.