FAQs
- What should the customer know about your pricing (e.g., discounts, fees)?
Our pricing depends on the scope and complexity of the work required. We strive to provide fair, transparent estimates based on each specific job. Discounts may be available for multiple services or repeat customers. Please contact us for a personalized quote.
- What is your typical process for working with a new customer?
Our typical process for working with a new customer includes: 1. Initial Contact – We gather basic information about your issue or request. 2. Assessment – We evaluate the situation and provide a clear estimate based on the work needed. 3. Scheduling – We arrange a convenient time for service, often offering same-day or emergency appointments. 4. Service Completion – Our technician arrives on time, explains the work, and completes the job efficiently and professionally. 5. Payment & Follow-Up – Once the job is done, we process payment and ensure you're fully satisfied with the service. We focus on clear communication, honesty, and quality workmanship from start to finish.
- What education and/or training do you have that relates to your work?
Our technicians are professionally trained and have extensive hands-on experience in locksmithing, including residential, commercial, and automotive services. We stay up to date with the latest lock technologies, key programming tools, and security systems through continuous training and real-world experience. Our team has successfully completed a lot of jobs, giving us the knowledge and confidence to handle a wide range of locksmith needs.