FAQs
- What should the customer know about your pricing (e.g., discounts, fees)?
I discount tunings for bi-annual or quarterly tunings. In Seattle, it’s ideal to tune twice a year!
- What is your typical process for working with a new customer?
I always start with a thorough evaluation of the piano and get to know the needs of the customer. I always give advice that I myself would follow, whether it’s service recommendations, humidity recommendations, or rebuilding/replacement options.
- What education and/or training do you have that relates to your work?
I’m a Piano Technicians Guild member and have attended 4 National conventions (and counting!). Keeping on top of your profession is essential, as is an always-learning attitude. I’m a certified PianoDisc Installer, PianoLifeSaver certified installer, and have attended Chuck Behm’s small shop academy twice, focusing in both upright and grand piano rebuilding. I’m a graduate of the Randy Potter School of Piano Technology.